Shipping Policy
We take pride in delivering your orders quickly and securely. Please review the details below to understand how shipping works at trynewaura.com.
Processing Time
All orders are processed within 1–3 business days (Monday–Friday) after your order is placed. Orders placed before 6:00 AM EST are processed the same business day. Orders placed after 6:00 AM EST are processed the next business day. During high-volume periods (such as holidays), processing times may be slightly longer. You will receive a confirmation email once your order has shipped.
Shipping Cost
We offer free standard shipping on all orders, regardless of location. No hidden fees or surprise charges at checkout.
Estimated Standard Shipping Times
United States | 6-14 Days
Please note: delivery times are estimates and may vary based on location, customs, and carrier delays. All shipping timeframes shown at checkout refer to business days, not calendar days
VAT & Import Duties
All applicable VAT, duties, and import fees are covered by our fulfillment partner. You will not be charged any additional fees upon delivery.
Sales Tax (U.S. Orders)
Sales tax is included where applicable based on local regulations.
Order Tracking
Once your order has shipped, you will receive an email with tracking details so you can monitor its progress.
Delays and Customs
International shipments may experience delays due to customs processing or unforeseen circumstances. While we work to ensure timely delivery, we are not responsible for delays caused by customs or local postal services.
Contact Information
If you have any questions regarding your order or shipping, please contact us at:
Trade Name: New Aura
Operated by: TransurfingNow LLC
Address: 1309 Coffeen Ave, Sheridan, Wyoming, 82801, United States
E-Mail: support@trynewaura.com
Phone: +1 (440) 581-8997
Company Number: 2024-001403908
Customer Service: Monday to Friday between 9:00 am EST to 1:00 pm EST